Getting started
How do I start a video chat?
Open meyoulive.com and tap Start. Allow your camera and microphone when your browser asks, and you will be matched with someone online.
Do I need to install anything?
No. MeYou Live runs in your browser. If you like, you can add it to your home screen from the MeYou app page.
Camera and microphone
The other person cannot see or hear me.
Check that your browser has permission to use the camera and microphone (look for the camera icon in the address bar or in your phone settings), then reload the page.
My video is frozen or blurry.
Move closer to your Wi-Fi router or switch to a stronger mobile signal, and close other apps that use the camera.
Matching
Why is matching taking a while?
Matching depends on who is online at that moment. Keep the page open — it usually takes only a few seconds.
How do I move on to someone new?
Tap Skip during a call and you will be matched with another person.
Coins, gifts and VIP
What are coins used for?
Coins unlock optional extras such as sending gifts or calling a particular person directly. Prices are always shown before you spend.
I paid but did not receive my coins.
Reload the app first. If the balance is still wrong, email [email protected] with your transaction reference.
Safety
How do I report someone?
Use the report option on the call screen or on their profile. Our team reviews every report against the community guidelines.
Can I stop matching with a specific person?
Yes — block them and you will not be matched with them again.
Your account
How do I delete my account?
Email [email protected] from the address linked to your account and ask for deletion. We will confirm once it is done.
Questions? Email [email protected].